We are looking for candidates who have a true heart for customer
service!
It's not WHAT we do that makes StarTek different; but rather, HOW we do
it. We are able to deliver award-winning quality results through our people,
processes, and passion. When you succeed, we succeed. We foster a culture of
"recognizing possibilities". In our talent search this means we take
the time to look for individuals who have a heart for customer service, a
promise of employee contribution, and the potential to grow with our company.
When you come on board, we then provide you with a full employee development
program to include ongoing paid training, coaching, mentoring, and leadership
experiences to help you reach your StarTek possibility with ease.
Why all the talk about StarTek?
Because more and more of the world's largest and best known companies
are asking us to help them provide the very best customer care service to their
clients! StarTek's state-of-the-art inbound customer call centers and
expert staff bring communications and professionalism to a whole new level.
Need Proof?
Just look to such prestigious business publications as Forbes, fortune
Magazine, and Business Week. They've all recognized the way we care for our
customers and employees and rank us as one of the fastest growing business
process management companies in the world. Yes the world!
Why work (and play) at StarTek?
We believe that having fun at work keeps all of us excited about what we
do: Caring for our customers. That's why we work so hard to make StarTek's well
designed, first rate facilities such exciting and positive places to develop
your career and make new friends. In our "work hard-play hard"
atmosphere, your day may include teaching a customer how to program his new
blackberry, resolving a text messaging billing issue, taking first place in the
staff pie eating contest, learning the latest cell phone upgrade technology, or
helping shave your supervisor's head for meeting your group goals! Suits don't
suit you? No problem! Our comfortable business casual work environment keeps
your attention on the job at hand.
If you are looking to get on board with a company that's really going
places, truly values employees, and helps people in the process, StarTek is
what you've been looking for.
StarTek Cares - We Protect You!
At StarTek, we offer a broad range of employer-sponsored benefits to
support your financial and personal needs.
Medical
Plan
Dental
Plan
Vision
Plan
Health
Care and Dependent Care Flexible Spending Accounts
Life
Insurance
Paid
Time Off
Paid
Holidays
Paid
OverTime
Excellent
Employee Referral Program
Employee
Stock Purchase Program
100%
Employer Paid Employee Assistance Program with:
- Emotional, personal and stress-related concerns
- Marriage, Family and Relationship Problems
- Health and Wellness
- Chemical Dependency
- Elder and Caregiver Resources
- Convenience and Pet Services
- Legal Questions
- Financial Information
POSITION OVERVIEW:
This position is responsible for taking calls from the customers and
responding to their questions, inquiries and concerns about their specific
communications products/services. Ensures customers receive
efficient and courteous service and could potentially be able to recommend
various products/services to meet the customer’s needs.
Job Duties and Expectations:
Responds
to customer inquiries regarding service, billing, equipment, features,
activations, and/or changes to account information taken via telephone,
mailings, fax, or e-mail.
Utilizes
computer/on-line guidelines in responding to customer inquiries.
Informs
customers about services available and assesses customer needs.
Handles
customer problems related to product function or the replacement of
defective parts.
Completes,
processes, and maintains applicable paperwork and records.
Gathers
information, researches/resolves inquiries and logs customer calls.
Strives
to resolve customer issues on the first call without having to transfer
callers.
Follows
escalation procedures as needed.
SKILLS
Experience:
Requires 3+ months experience working with people and providing them
with service such as retail or restaurant experience. Must be comfortable
working on a computer and talking on the phone!
Any previous call center experiences a plus!
StarTek is an Equal Employment Opportunity /Drug-Free Workplace
employer.
